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As a professional manufacturer with over 20 years of experience in the research, development, and production of various CNC boring and milling machines, CHTEM is committed to providing not only high-quality equipment but also a comprehensive service system to meet your needs before, during, and after your purchase.
To ensure that all equipment and components arrive at your facility intact, we employ meticulous packaging protection. This includes sturdy wooden crates for external structural stability, along with internal cushioning and shock-absorbing materials to safeguard the precision of your equipment during transit.
Upon arrival of your equipment, CHTEM dispatches experienced and professional installation technicians to provide high-quality on-site installation guidance. Prior to shipment, we gather detailed information about your factory layout, spatial dimensions, and other relevant factors to ensure a smooth and efficient installation process.
Once the equipment is installed, we provide comprehensive practical training for your operators. This includes detailed instructions on equipment operation, maintenance procedures, and in-depth technical explanations. We also cover common component replacement procedures to empower your staff to independently address routine maintenance issues.
We maintain a substantial inventory of various spare parts and wear items, such as tool holders and cutting inserts. When you require assistance, we can promptly provide the necessary parts to minimize potential downtime and associated losses.
CHTEM offers 24-hour remote technical support, with our team of expert technicians ready to address any questions or issues you may encounter. Whether you have inquiries before using the equipment or require assistance during operation, we are pleased to provide timely support via remote telephone, video conferencing, or text communication.
To alleviate any concerns after your purchase, all CHTEM products come with a 12-month warranty service. During the warranty period, if any quality issues arise with your equipment, we provide free repair, replacement, or return services.
For all customers who have purchased our products, we conduct regular follow-up visits to understand the operational status of the machine tools, any challenges encountered, and gather relevant improvement suggestions. By continuously collecting user feedback, we aim to develop future models with even more intelligent, efficient, and user-friendly features.
When your business evolves, or if your current equipment no longer meets your processing requirements, CHTEM can provide customized upgrade and retrofitting services based on your latest needs. This includes system updates, customized worktable modifications, and the replacement of performance-critical components, allowing you to enhance your equipment's capabilities at a lower investment cost and enjoy a more satisfactory user experience.
